My future mother-in-law, my maid of honor, and a bridesmaid went to Lansing to try on wedding dresses. We walked into David's Bridal... looked around at what I was supposed to do and then a lady walked up. I gave her my name and told her that I was there for an appointment. She crossed off my name and had me fill out paperwork. One question kinda got to me, it asked how many mothers/grandmothers were going to be in the wedding... and I only got to write down 1. Just my future mother-in-law will be at our wedding as I lost my mom 21 years ago this November. It kinda made me realize that and I got a little down. But my lovely ladies were there with me and helped bring me up.
After all of the paperwork I was told to look through a catalog to find dresses that I liked. While she was looking through my paperwork, she asked me for a wedding date. I told her that we didn't have one. She then proceeded to tell me that she couldn't guarantee that the dress I liked would be there when I wanted to purchase my dress. We expressed that we were just there so I could try them on. After she agreed and dropped the subject of trying to get me to purchase today, she backed off and continued to let me look through the catalog. I showed her three dresses that I thought were pretty on the other models, but I knew they wouldn't look that good on me.
The receptionist came out and had me try on several dresses. She didn't seem to care and kept leaving us to go do other things. I tried on 10 dresses and they all had some things that I like about them. But one dress, it was the second one I tried on was simply amazing. I fell in love with it! But then the receptionist advise kept coming forward in my head that they wouldn't be able to guarantee that the dress will be there in the future. And I planned on going other places and trying on dresses, so I let it go.
I cannot believe how people act. If you don't want to purchase something or show that you aren't seriously going to purchase something in the near future, they don't want anything to do with you. But what the receptionist didn't realize was that I was going to purchase my dress there along with the bridesmaid dresses there. But I have decided against this because of the poor customer service.
My maid of honor, who is my cousin, and I decided to go to a local small bridal shop in Jackson. She purchased her dresses there. I went in and grabbed a couple dresses to try on and I grabbed on I didn't think I was going to like at all but I decided I wanted to try it on. And I fell in love. This has to be my favorite out of all of them and I loved it a lot! I asked the owner of the shop, who assisted us, and she informed me that there was a way that we could make it work. She said that they do go out of style but she would take down my information and when she receives the notice that they will be taking the dress of the shelves she will contact me and let me know so I can go in and place my order. She was much more honest with me and understood my situation. And I will be going back there to purchase my dress. I would post a picture... but that is a surprise and nobody will be able to see it until after I get married!
There is the difference between good and bad customer service. One I will never return and the other I will return. So for everyone who works in that field, please remember that your attitude changes everything. I know that the sales rep from David's Bridal probably works on Commission but if she was nicer, I would have gone back and asked for her. That is what happens when I am satisfied with customer service.
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